Thermal Ticket Printing Issue

Incident Report for AudienceView Campus

Resolved

The incident has been resolved now.
Posted Jul 03, 2025 - 12:38 EDT

Monitoring

The issue is fixed now and we are currently monitoring for any further reports.

Apologies for any inconvenience caused.
Posted Jul 02, 2025 - 13:18 EDT

Investigating

We are currently experiencing issues with thermal ticket printing. Printed Tickets are missing QR codes and instead display the following error:

“An error has occurred while processing PictureBox 'PictureBox1': The underlying connection was closed...…”

Our team is actively investigating the root cause.

🔄 Temporary Workaround
In the meantime, we recommend using E-tickets or Mobile tickets as an alternative.

Thank you for your patience and understanding.
Posted Jun 20, 2025 - 15:38 EDT
This incident affected: Printing.