Update - Currently, our team is actively investigating connectivity issues related to our Secure File Transfer Protocol (SFTP) service. We want to assure you that manual file uploads are operational, but we have received reports specifically concerning the automated file upload process using Automation on client end.
If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Nov 28, 2023 - 15:23 EST
If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Nov 28, 2023 - 15:23 EST
Update - We are continuing to investigate this issue.
Nov 27, 2023 - 15:24 EST
Nov 27, 2023 - 15:24 EST
Investigating - We are currently conducting an investigation into connectivity issues with our Secure File Transfer Protocol (SFTP) service. If you currently upload files via SFTP , kindly attempt to upload a file. Should you encounter any difficulties, we kindly request that you initiate a support case with the below information, allowing us to conduct a thorough investigation into the matter.
- Specify how you connect (Username/password or Key)
- Last Successful File Upload date
Nov 27, 2023 - 12:07 EST
- Specify how you connect (Username/password or Key)
- Last Successful File Upload date
Nov 27, 2023 - 12:07 EST
Investigating - Issues selling General Admission (GA) seats in Assigned Seating venues. Our team is aware of an issue affecting POS and WEB sales. When adding GA seats to the cart, at times the incorrect amount of tickets, or no tickets, will be added to the cart. On web, the user will be bounced out of the sale back to the home page.
Our developers have identified the possible cause of this and are working on a fix.
If you have a large event and are currently unable to sell in your GA sections, we suggest setting up a fully GA event in order to keep sales moving.
We will post any progress updates on this issue.
Nov 21, 2023 - 08:38 EST
Our developers have identified the possible cause of this and are working on a fix.
If you have a large event and are currently unable to sell in your GA sections, we suggest setting up a fully GA event in order to keep sales moving.
We will post any progress updates on this issue.
Nov 21, 2023 - 08:38 EST
Admin Menu
Operational
Email/SMS Notification
Partial Outage
Gift Certificates
Operational
Payment Processing
Operational
Printing
?
Operational
Reporting
Operational
Sales - Web or POS
Degraded Performance
Single Sign On
Operational
Ticketing Site
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance