Monitoring - Touchnet Implemented a fix and currently monitoring for any issues.
Feb 02, 2023 - 10:55 EST
Identified - Touchnet was able to apply a fix and are currently testing the resolution. We will provide further updates as we get more information from Touchnet team.

Any transactions processed in Touchnet without an associated record locator in AudienceView Campus will need to be directly refunded through the gateway.

Please keep monitoring the gateway transactions from the last few days and if you see any issues please contact Touchnet customer care - customercare@touchnet.com.

Feb 01, 2023 - 12:44 EST
Update - Touchnet is still working on the issue and are currently escalating to resolve the issue on a priority basis. Any transactions processed in Touchnet without an associated record locator in AudienceView Campus will need to be directly refunded through the gateway.

Please keep monitoring the gateway transactions from the last few days and if you see any issues please contact Touchnet customer care - customercare@touchnet.com.

Jan 31, 2023 - 11:28 EST
Investigating - We are seeing issues with Touchnet as a gateway with transactions not going through or orders not created in AudienceView Campus. Touchnet is aware of the issues and are currently trying to resolve the issue on a priority basis. Any transactions processed in Touchnet without an associated record locator in AudienceView Campus will need to be directly refunded through the gateway.

Please keep monitoring the gateway transactions from the last 2 days and if you see any issues please contact Touchnet customer care - customercare@touchnet.com.

Jan 30, 2023 - 10:31 EST
Admin Menu Operational
Email/SMS Notification Operational
Gift Certificates Operational
Payment Processing Operational
Printing ? Operational
Reporting Operational
Sales - Web or POS Operational
Single Sign On Operational
Ticketing Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

Unresolved incident: Issues with TouchNet as a gateway provider.

Feb 1, 2023
Jan 31, 2023
Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.