Update - Currently, our team is actively investigating connectivity issues related to our Secure File Transfer Protocol (SFTP) service. We want to assure you that manual file uploads are operational, but we have received reports specifically concerning the automated file upload process using Automation on client end.
If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Nov 28, 2023 - 15:23 EST
Update - We are continuing to investigate this issue.
Nov 27, 2023 - 15:24 EST
Investigating - We are currently conducting an investigation into connectivity issues with our Secure File Transfer Protocol (SFTP) service. If you currently upload files via SFTP , kindly attempt to upload a file. Should you encounter any difficulties, we kindly request that you initiate a support case with the below information, allowing us to conduct a thorough investigation into the matter.
- Specify how you connect (Username/password or Key) - Last Successful File Upload date
Nov 27, 2023 - 12:07 EST
Investigating - Issues selling General Admission (GA) seats in Assigned Seating venues. Our team is aware of an issue affecting POS and WEB sales. When adding GA seats to the cart, at times the incorrect amount of tickets, or no tickets, will be added to the cart. On web, the user will be bounced out of the sale back to the home page.
Our developers have identified the possible cause of this and are working on a fix. If you have a large event and are currently unable to sell in your GA sections, we suggest setting up a fully GA event in order to keep sales moving.
We will post any progress updates on this issue.
Nov 21, 2023 - 08:38 EST
We've successfully cleared the backlog, and the SMS Send to mobile functionality is now up and running smoothly. You can now enjoy hassle-free mobile ticketing.
Nov 21, 16:38 EST
Send to mobile functionality has been restored. Any messages that were queued up since the messaging went down (Thursday November 16th afternoon) will be sent out now. Please allow around 3-5 hours for the backlog of messages to process and send out. Once the backlog is cleared, messages will go back so sending out immediately after the 'Send to Mobile' button is selected in the application.
Nov 21, 12:31 EST
While we work on resolving this, we recommend using email and e-ticket functionality for your convenience. Guests can access their e-tickets or mobile tickets by clicking the link in their order confirmation.
We appreciate your patience as we investigate and resolve this matter. Stay tuned for further updates!
Nov 17, 16:36 EST
We are investigating issues relating to the SMS send to mobile functionality. Until further notice, please use the email, e-ticket functionality. Guests should be able to view their e-tickets or mobile tickets by clicking the link in their order confirmation.
Nov 17, 10:25 EST