Update - We are continuing to investigate this issue.
Apr 14, 18:29 EDT
Investigating - The 'Send to Mobile' option on single tickets in an order with multiple tickets sends all mobile tickets to the customer. For example if an order has 4 tickets and the option to 'Send to mobile' is utilized on one of the admissions, the customer will receive a text with all 4 mobile tickets from the order. This issue has been prioritized with our product team and a fix will be included in our next update, which will automatically be applied to your site - look out for updates in the release notes for details.
The workaround for this issue is to select the small arrow on an admission, then click 'Email PDF Ticket' and enter in the customer's email address. They customer will receive an email with links to both the PDF E-ticket and Mobile Ticket QR code.
Mar 7, 16:21 EST
This issue has been resolved and all sites are fully functional again. If you continue to experience any problems with server errors, please open a new P1 case for immediate attention.
May 24, 16:22 EDT
We have some AudienceView Campus sites which are not loading at the moment. When one attempts to load the site, they are met with an error stating the following: "Server Error in '/' Application." "Runtime Error" "Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."
We are investigating for a cause of this issue and will keep this status page incident updated with our progress. We have confirmed that this is not affecting all Campus clients.
May 24, 11:55 EDT
This issue has been resolved and Single Sign-On is fully functional again. If you continue to experience any problems with this, please open a new P1 case for immediate attention.
May 24, 16:21 EDT
We are currently investigating an incident which is causing a 404 error message to appear after attempting to log into AudienceView Campus through Single Sign-On (SSO). Upon arriving back to the Campus site after authentication, the 404 error appears.
May 24, 12:34 EDT