Update - We are continuing to investigate this issue.
Apr 14, 18:29 EDT
Apr 14, 18:29 EDT
Investigating - The 'Send to Mobile' option on single tickets in an order with multiple tickets sends all mobile tickets to the customer. For example if an order has 4 tickets and the option to 'Send to mobile' is utilized on one of the admissions, the customer will receive a text with all 4 mobile tickets from the order. This issue has been prioritized with our product team and a fix will be included in our next update, which will automatically be applied to your site - look out for updates in the release notes for details.
The workaround for this issue is to select the small arrow on an admission, then click 'Email PDF Ticket' and enter in the customer's email address. They customer will receive an email with links to both the PDF E-ticket and Mobile Ticket QR code.
Mar 7, 16:21 EST
The workaround for this issue is to select the small arrow on an admission, then click 'Email PDF Ticket' and enter in the customer's email address. They customer will receive an email with links to both the PDF E-ticket and Mobile Ticket QR code.
Mar 7, 16:21 EST
Admin Menu
Operational
Email/SMS Notification
Operational
Gift Certificates
Operational
Payment Processing
Operational
Printing
?
Operational
Reporting
Operational
Sales - Web or POS
Operational
Single Sign On
Operational
Ticketing Site
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance