AudienceView Campus Status

All Systems Operational

Admin Menu Operational

Email/SMS Notification Operational

Gift Certificates Operational

Payment Processing Operational

Printing

Operational

Reporting Operational

Sales - Web or POS Operational

Single Sign On Operational

Ticketing Site Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Error on Editing Event / Package

Resolved - This incident has been resolved.
Sep 20, 07:54 EDT

Investigating - We are currently investigating this issue.
Aug 15, 08:31 EDT

Update - We have received reports that some clients are still getting invalid text appearing while editing events / packages / custom pages.

The team is aware of the issue and currently working on resolving the issue.
Aug 15, 08:31 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 09:52 EDT

Investigating - Error with invalid text appearing while editing any event / package / delivery methods / ticket types.

The team is aware of the issue and currently working on resolving the issue.
Aug 10, 14:02 EDT

Account Locked out for admin users after 90 days of inactivity

Resolved - Issue with account locked out is resolved.
Sep 20, 07:52 EDT

Identified - The release is rolled back now and all locked accounts should be unlocked.

Please stay tuned for more information as we work to roll out the updated security feature.
Sep 19, 13:46 EDT

Investigating - We have identified and fixed an issue with emails not being able to be edited when creating a new user profile. If you have experienced this issue in the last 15 minutes please refresh your page and attempt to create a user profile once more. You should no longer run into this issue.

We released a new security feature that locks out admin users after 90 days of inactivity. Therefore if you have not logged in to your ticketing site between June 19th and today you will have received an email that you are locked out of your account. You can review this article for more details on the matter.

https://audienceview2.my.site.com/Campus/s/article/Locked-Admin-Accounts?language=en_US

To regain access, please reach out to another administrator on your account. They will be able to log in to unlock your account using the steps in the article. If you cannot contact another administrator on the account or all administrators are locked out due to inactivity please reach out to support for assistance.

If you are experiencing any other issues on the site please open a case with the support team to investigate further.
Sep 19, 12:45 EDT

Sep 19, 2023

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.