Ticket sending and mobile ticket access

Incident Report for AudienceView Campus

Resolved

This incident has been resolved.

Posted Nov 24, 2025 - 09:10 EST

Investigating

We are currently experiencing issues with sending tickets through SMS text and accessing mobile tickets. This is due to a Twilio outage affecting SMS delivery failures and delivery delays.

🔍 Current Status: Our teams are actively monitoring Twilio for updates to restore full functionality as soon as possible. Twilio Status

📢 Next Update: We will provide further updates as soon as more information becomes available.

Tip: patrons can log on to the ticketing site and go to the “Your Orders” page to download e-tickets.

We appreciate your patience and understanding.

Posted Nov 20, 2025 - 13:01 EST

This incident affected: Email/SMS Notification.