Mobile Ticket Option

Incident Report for AudienceView Campus

Resolved

This incident is now resolved. Mobile tickets are now working as expected.

Posted Nov 11, 2021 - 19:11 EST

Identified

The issue has been identified and we are looking to implement a fix.

Posted Nov 11, 2021 - 17:06 EST

Investigating

We are currently investigating an issue with the Mobile delivery option. Currently there is no barcode being displayed when using this option.

If you are experiencing this issue it is recommended you remove the Mobile delivery option and make sure the E-ticket option is enabled. Below are steps to make these updates.

Settings > Sales > Delivery Methods > Edit > toggle on eticket delivery channel and toggle off mobile option

Posted Nov 11, 2021 - 16:01 EST

This incident affected: Email/SMS Notification.