Printing Issues

Incident Report for AudienceView Campus

Resolved

This incident has been resolved.

Posted Apr 26, 2023 - 08:19 EDT

Identified

We have had clients reporting issues with printing, Uninstalling and reinstalling the print server will resolve the issue.

please uninstall and install the print server by following these steps:

1. Open the 'Start' menu.
2. Open the 'Control Panel' (on Windows 10) or 'Devices' (on any other Windows version).
3. Search for Programs and click on "Uninstall a Program"
4. On the list, find Print server
5. Right-click on Print server and Uninstall
6. Once this is completed follow the link below to re-install the Print server
https://audienceview2.my.site.com/Campus/s/article/Installing-a-Printer?language=en_US

Confirm you are connected to the right print server and then perform a test print.

If that doesn't work feel free to open a support case

Posted Apr 12, 2023 - 07:38 EDT

This incident affected: Printing.