We have confirmed that we are seeing a major improvement in the performance of the system and all sites appear to be working as expected now. If you are experiencing any further issues with slowness on the site which is significantly impacting your ability to do business, you can report this to our on-call support number: 866-806-8854
Speak with the support representative there or leave a voicemail and we will address this issue urgently.
We have received one or two reports from clients of payments reaching the payment gateway, but not being completed within AudienceView Campus. What this means is that customers have been charged, but their order is not created in Campus and tickets have not been received.
It is possible that this is a result of the issues from earlier today. We would advise reviewing the payments received in your gateway today and cross-referencing these with your recent orders in Campus to ensure that orders have been created and tickets have been issued. If you find any payments which do not have a corresponding order, a refund should be issued from the Payment Gateway side, and the order should be attempted again either on Web or in POS.
If you require any assistance with addressing issues pertaining to missing orders or payments, please email firstname.lastname@example.org
with the details and we should be able to get back to you tomorrow.